Only for Companies - Need a BPO Service Provider - Urgent
Required skills: BPO, Customer Support, Data Processing, Phone Support, Virtual Assistant
READ THE ATTACHMENT FOR FULL DETAILS AND SEND IN YOUR COMPANY PROFILE ASAP. LAST DATE FOR THE PROJECT IS 25TH JAN 2010. "Only interested centers with the capacity to organize the functions need to apply with the updated company profile:"
We have a urgent requirement for a BPO service provider.
Client is a US based Mortgage company - Direct Client Sign up, Contract period: 3 Years.
Seating Required: 20 + 3 Seats
Infrastructure: 512 MBPS Internet Connections, with Web Conference Facility Required.
Process:
Inbound Customer Service: 5 Agents + 1 Team Leader – Calls will be routed to R5
Soft- phone using toll-free modulation. Shift Timings: 9AM-6PM EST.
Payment: 6.50$ per hour per agent.
SLA Agreement and Contract are provided upon request only.
Email Support: 10 Agents + 1 Team Leader – Email Support Team needs to reply to the emails that were sent to the company mail box. Shift Timings: 9 AM-6 PM EST
Payment: 4$ per hour per agent.
SLA Agreement and Contract are provided upon request only.
Application Processing Team: 5 Agents + 1 Team Leader – Need to process mortgage applications, all applications are categorized as “RUSH” so need to process the application with in 24 hours.
Payment: 8$ per hour per agent.
SLA Agreement and Contract are provided upon request only.
Additional files submitted:
AmeriSave+Project+Details.pdf
We have a urgent requirement for a BPO service provider.
Client is a US based Mortgage company - Direct Client Sign up, Contract period: 3 Years.
Seating Required: 20 + 3 Seats
Infrastructure: 512 MBPS Internet Connections, with Web Conference Facility Required.
Process:
Inbound Customer Service: 5 Agents + 1 Team Leader – Calls will be routed to R5
Soft- phone using toll-free modulation. Shift Timings: 9AM-6PM EST.
Payment: 6.50$ per hour per agent.
SLA Agreement and Contract are provided upon request only.
Email Support: 10 Agents + 1 Team Leader – Email Support Team needs to reply to the emails that were sent to the company mail box. Shift Timings: 9 AM-6 PM EST
Payment: 4$ per hour per agent.
SLA Agreement and Contract are provided upon request only.
Application Processing Team: 5 Agents + 1 Team Leader – Need to process mortgage applications, all applications are categorized as “RUSH” so need to process the application with in 24 hours.
Payment: 8$ per hour per agent.
SLA Agreement and Contract are provided upon request only.
Additional files submitted:
AmeriSave+Project+Details.pdf
Posted In:Data ProcessingBPOCustomer SupportPhone SupportVirtual Assistant |
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