Inbound Technical Support Process - 10 Agents Required
Required skills: Customer Support, Data Entry, Electronic Forms, Training, Troubleshooting
We require a call center to answer Inbound Telephone Calls from United States for a computer manufacturer.
We currently require a 10 seater center based in Asia and needs to facilitate technical enquiries of the US customers. Support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical assistance. The initial contract {p.3} state that the project is termed as 14 months on execution of services and satisfactory SLA terms the project can be extended to 3 years and so on.
SLA Terms: Estimated Call Volume: 700+ inbound calls a day: Where in every call notes should be noted in the CRM.
Average Handling Time: Allotted handling time is 8 minutes per each customer enquiry. An email should be sent every hour to ITS department for verification of the Average Handling Time.
Payment Details: Per Hour: 8$ - 24/7 Technical Support Queue: Daily Payments through Western Union, International Bank Transfers, GAF, and Cheques (Monthly).
Please bid if you are experienced center.
This project is a RUSH. The service provider will be decided within 24 hours.
We currently require a 10 seater center based in Asia and needs to facilitate technical enquiries of the US customers. Support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical assistance. The initial contract {p.3} state that the project is termed as 14 months on execution of services and satisfactory SLA terms the project can be extended to 3 years and so on.
SLA Terms: Estimated Call Volume: 700+ inbound calls a day: Where in every call notes should be noted in the CRM.
Average Handling Time: Allotted handling time is 8 minutes per each customer enquiry. An email should be sent every hour to ITS department for verification of the Average Handling Time.
Payment Details: Per Hour: 8$ - 24/7 Technical Support Queue: Daily Payments through Western Union, International Bank Transfers, GAF, and Cheques (Monthly).
Please bid if you are experienced center.
This project is a RUSH. The service provider will be decided within 24 hours.
Posted In:Data EntryTrainingCustomer SupportElectronic FormsTroubleshooting |
Related projects:
Tech Support Subscription Sales and Inbound Tech Support
or call me after 2 pm at 646-633-4572.
Skype :- callarileo
Additional files submitted:
Projection Report.pdf
Skype :- callarileo
Additional files submitted:
Projection Report.pdf
Technical Support Executive (Voice Process)
We are hiring Technical Support Executive (Voice Process) for our office located in Delhi/NCR.
- Responsible to provide technical support assistance to US customers.
- Responsible to troubleshoot the issues related to Desktop, Laptops & Printers.
- Should have good communication skill
- Should be willing to work in UK Shift
- Salary would be best for right candidates.
- Responsible to provide technical support assistance to US customers.
- Responsible to troubleshoot the issues related to Desktop, Laptops & Printers.
- Should have good communication skill
- Should be willing to work in UK Shift
- Salary would be best for right candidates.
Affiliate Network Technical Support
ormal daytime working hours and be familiar with the HasOffers platform and affiliate marketing. Must also be able to advise troubled affiliates with setting up their campaigns.
Additionally, assistance is needed in uploading offers and creatives to the network, and testing links to ensure that our affiliates are getting proper conversions on clicks.
Additionally, assistance is needed in uploading offers and creatives to the network, and testing links to ensure that our affiliates are getting proper conversions on clicks.
Technical Support Needed
time zone using his own laptop and internet connection. You must be fluent in English.
Preferential treatment will be given to persons with certifications (A+, MCSE). Great communication and customer skills are required. Also you must be familiar with remote access screen sharing software.
Please post your qualifications, experience and the amount you will charge per hour or month.
Preferential treatment will be given to persons with certifications (A+, MCSE). Great communication and customer skills are required. Also you must be familiar with remote access screen sharing software.
Please post your qualifications, experience and the amount you will charge per hour or month.
Technical Support for Computer/Laptop
d how to make a sale.
Commission: Between 15% to 35% of the generated revenue.
Weekly payment.
Very good opportunity to earn because we have very good subscription plans to generate good revenue.It totally depends how do you show your technical skills to the customers and how do you convince them.
I need immediate start up.
Thanks
Commission: Between 15% to 35% of the generated revenue.
Weekly payment.
Very good opportunity to earn because we have very good subscription plans to generate good revenue.It totally depends how do you show your technical skills to the customers and how do you convince them.
I need immediate start up.
Thanks
Technical Support Representative
ll. These could include sales of extended warranties, memory upgrades, a new computer, a printer, or related products and services.
Please do not apply for this position if you do not have prior experience as a technical support rep, or if you have no experience upselling and cross-selling for customers located in Asia, Latin America and Europe.
You will be paid for the interview.
Please do not apply for this position if you do not have prior experience as a technical support rep, or if you have no experience upselling and cross-selling for customers located in Asia, Latin America and Europe.
You will be paid for the interview.
Technical Support Representative
We are a new company that is USA based. We are looking for a Technical Support Rep that is looking for experience in this field. Unfortunately this position is NOT paid since we currently do not have any income. If you would like more details please let me know...
POSSIBLE PAYMENT ONCE WE HAVE MORE INCOME
Supporting:
Website Servers
VoIP Phone Services
POSSIBLE PAYMENT ONCE WE HAVE MORE INCOME
Supporting:
Website Servers
VoIP Phone Services
experienced centers needed for DIRECTV:::::::hourly payout:::::::::10 agents minimum
Hello everyone,
I am looking for experienced centers in directv.
hourly payment starting from $ 6/hour
minimum 10 agents required.
Center must have past experience in DirecTV
I am looking for experienced centers in directv.
hourly payment starting from $ 6/hour
minimum 10 agents required.
Center must have past experience in DirecTV
Inbound / Outbound Telecalling and Chat capability
person staffing live chat at that present moment.
Here is the part that we can not stress enough We need someone who can be online every minute of every single day! We promise you that we will check at least twice per day everyday at different hours to verify that you are online AND that you are answering chat requests in a timely manner.
Here is the part that we can not stress enough We need someone who can be online every minute of every single day! We promise you that we will check at least twice per day everyday at different hours to verify that you are online AND that you are answering chat requests in a timely manner.
Inbound, Outbound Telecalling and Chat capability
h the person staffing live chat at that present moment.
Here is the part that we can not stress enough We need someone who can be online every minute of every single day! We promise you that we will check at least twice per day everyday at different hours to verify that you are online AND that you are answering chat requests in a timely manner.
Here is the part that we can not stress enough We need someone who can be online every minute of every single day! We promise you that we will check at least twice per day everyday at different hours to verify that you are online AND that you are answering chat requests in a timely manner.
Call Center/International Telecom Inbound Support
We are in look out for a call center from India for an International Inbound (24/7) Telecom support process with a capacity of not less than 50 seats, Preferably new startups or someone who is interested in setting up a call center. Preference would be given to the Provider who can assure quality at a better price.
Inbound/Technical process required
.We are dealing with Telecom Products and Credit Card Processors.The Functions Carried out by the Call Center are Tele-marketing, Customer Support, Tech Support, Lead Generation, Product Information etc. We have high Quality Manpower Facility, to exceed customer's expectations. Please feel free to touch with me for any clarification
We will be pleased to work with you .
Looking forward to hearing from you.
Thanks and Regards
We will be pleased to work with you .
Looking forward to hearing from you.
Thanks and Regards
Desktop Support Professional - Stuttgart
>
Technical skills:
Proficient hardware and software trouble-shooting skills
Ability to identify training needs and deliver training to Level 1 and 2 personnel
Ability to perform as a subject matter expert to assist Level 1 and 2 personnel
Experience & Qualifications:
5 to 8 years in a technical customer environment
Bachelors degree or equivalent work experience
Call center desirable
Technical skills:
Proficient hardware and software trouble-shooting skills
Ability to identify training needs and deliver training to Level 1 and 2 personnel
Ability to perform as a subject matter expert to assist Level 1 and 2 personnel
Experience & Qualifications:
5 to 8 years in a technical customer environment
Bachelors degree or equivalent work experience
Call center desirable
Graduate 2nd Line Support Professional - Germany
allation and peripheral support as needed
Technologies supported:
Microsoft Operating Systems, MAC system OS
Microsoft Office Suite, Outlook, SharePoint, Lotus Notes
Server from IBM, DELL and Sun
Cisco Routers, Switches and WAPs
ERP Systems (SAP, SunSystem) CRM System
Remote Access of users
Identity Management System
Active Directory
EDI Systems
Software from Adobe and McAfee
Technologies supported:
Microsoft Operating Systems, MAC system OS
Microsoft Office Suite, Outlook, SharePoint, Lotus Notes
Server from IBM, DELL and Sun
Cisco Routers, Switches and WAPs
ERP Systems (SAP, SunSystem) CRM System
Remote Access of users
Identity Management System
Active Directory
EDI Systems
Software from Adobe and McAfee
2nd Line Desktop Support - Madrid
ical skills required:
3+ years in Desktop IT Support, resolving customer problems.
Windows XP/7 troubleshooting using remote tools, phone & in-person.
Building, configuring and troubleshooting PC hardware and software.
Knowledge of Adobe and MS Office software.
Strong knowledge of Active Directory.
Knowledge of Remedy or incident management software
Experienced with Service Level Agreement (SLAs)
3+ years in Desktop IT Support, resolving customer problems.
Windows XP/7 troubleshooting using remote tools, phone & in-person.
Building, configuring and troubleshooting PC hardware and software.
Knowledge of Adobe and MS Office software.
Strong knowledge of Active Directory.
Knowledge of Remedy or incident management software
Experienced with Service Level Agreement (SLAs)
2nd line desktop support professional - Warsaw
the site team objectives are imperative
Flexibility and capable of adapting to a changing and evolving environment to meet business needs.
Technical Knowledge /Experience:
Should have minimum 3-5 years experience in an IT Support role
Extensive knowledge of the computer environment and the ability to resolve problems or issues to the satisfaction of the customer or user
Sever and Telecommunications awareness.
Flexibility and capable of adapting to a changing and evolving environment to meet business needs.
Technical Knowledge /Experience:
Should have minimum 3-5 years experience in an IT Support role
Extensive knowledge of the computer environment and the ability to resolve problems or issues to the satisfaction of the customer or user
Sever and Telecommunications awareness.
Junior customer support for growing SaaS software product
rate that you want, and the hours and dates that you are available. We will offer you a two week paid trial job. If that works well, we will negotiate a full-time agreement.
THIS POSTING IS FOR INDIVIDUALS ONLY, NOT FOR OUTSOURCE FIRMS. Please respond as directed above. This is a "fulltime" job that DOES NOT use the Freelancer bid system. You must apply online as described above.
THIS POSTING IS FOR INDIVIDUALS ONLY, NOT FOR OUTSOURCE FIRMS. Please respond as directed above. This is a "fulltime" job that DOES NOT use the Freelancer bid system. You must apply online as described above.
Tech support executives required
We provide technical support for laptops, desktops, printers etc through telephone, chat and remote access in US, Canada and UK. We are looking for technical support executives who have good command over English and are ready to work during US/Canada/UK timings. (Both full time and part time candidates can apply).Those interested, please respond.
Website ,SEO, software sales
e
company has three USA located offices and are already using the services from a
contact center based in New York and have firm plan to outsources complete work
to India (both inbound and Outbound)however We want to test the offshore
centers with Outbound sales and appointment program for custom software
development Along with Sales process of websites and SEO(Internet Marketing).
company has three USA located offices and are already using the services from a
contact center based in New York and have firm plan to outsources complete work
to India (both inbound and Outbound)however We want to test the offshore
centers with Outbound sales and appointment program for custom software
development Along with Sales process of websites and SEO(Internet Marketing).
Web Hosting / DNS Manager
ay. Don't bid if these administration tasks seem boring to you because sooner or later you will drop out. Only bidders who have the energy and commitment to work on these tasks in a diligent, professional, and extremely organized manner should bid. I will pay you an hourly fee to be negotiated depending on my budget and the quality of your administrative work. Please bid for a 40-hour trial block.
