Voice Service Provider looking for NEW turnkey solution
Required skills: Audio Services, User Interface / IA
Hi we are looking at expanding and growing our IP Centrex based VoIP System into a full VOIP Service Provider.
To win you will be required to give us a full brief of what we will get. Upon winning we will pay a deposit to complete the full detailed solution so we can sign off to ensure you and we are on the same page to save us both wasting our time. Once we are happy with that we will pay 50% to initiate project and the remaining 50% upon completion and full testing/training and handover of documents.
Currently we are running a Trixbox CE with handsets connecting to clients. Very simple.
Now we are looking to take it to the next level as in regards to functionality and user experience as well as giving clients access to branded web interfaces for self provisioning and user modifications and reporting.
What we are after from the winning bidder is a turnkey solution including training etc for our staff as well as full product description, user guides admin guides and how tos for end customers. These will need to be branded as ours etc.
Below is what we see what we will need however we are more than happy to listen to recommended solutions if you have done this before or believe we are missing something you can give us that will help.
We will also look to enter an arrangement for ongoing support and customisation etc.
The solution needs to do the following requirements.
Two separate sites
We will provide all required hardware upon your recommendation
Each site must be redundant, ie clustered.
LCR between sites
Legal Intercept support
Must be able to have unique configuration for individual organisations, multi tenant
Must be able to support SIP handsets
Must be able to link to other clients PBX like Asterisk, as well as allowing us to connect to other Service providers for call hand offs.
Ideally support h.323 handsets
Features below
After Hours
Offers everything from emergency transfer, after hour auto
attendant, simultaneous calling, sequence calling and voice
alert.
Voice Alert
Callers message is recorded and instantly delivered to
designated email addresses during busy calls, ring no answer
(RNA) and missed calls.
Reporting
Precise and informative reports detailing call statistics etc.
Simultaneous Calling
Multiple phones ring at the same time, for example your
office, mobile and car phone ring at the same
time till the first one is answered.
Sequence Calling
Multiple phones ring in sequence, for example, office rings
5 times (not answered) then calls the salesperson, 5 rings
(not answered) then calls the manager, 5 rings
(not answered) and so on.
Recording Calls
All inbound call conversations are recorded. These calls are
stored on file for 60 days. Note: there is a legal obligation to
advise customers that the call is being recorded which would
be announced during the greeting prompt.
SMS Messaging
Ability to send bulk or single messages at a specified
date and time. With Outlook Integration.
MMS Messaging
Ability to send bulk or single messages using rich media
content such as video, music clips, voice recording or
animations at a specified date and time.
Message Prompt
Professional message prompts that answer the call during
business hours, after hours and busy times.
Prompts also used for promotional announcements, special
offers, business tag line or jingles.
Auto Attendant
Press 1, Press 2, Press 3 etc, provides an automated direct
link to relevant staff or departments.
Call Forwarding
Allows a call to be continuously directed to an answer point.
Fax via Email
Incoming faxes received via email which allows for easy
storage. Save on paper and save on line rentals.
Web Portal User Side
Web portal must provide at minimum.
Easy user control of above features
Listen to call recordings
Record messages for use with auto attendant, prompts, etc
Send and receive SSM/MMS
Control call forwarding
Change call configuration for simultaneous and sequence calling
Full call reporting for end user including summary of call charges based on back end call cots configuration
Ability to only see their extension or portion of multitenant solution
Auditing on all changes
Web Portal Admin Side
Full reporting
Full administration
Multi level admins
Multiple admins
Auditing on all changes
To win you will be required to give us a full brief of what we will get. Upon winning we will pay a deposit to complete the full detailed solution so we can sign off to ensure you and we are on the same page to save us both wasting our time. Once we are happy with that we will pay 50% to initiate project and the remaining 50% upon completion and full testing/training and handover of documents.
Currently we are running a Trixbox CE with handsets connecting to clients. Very simple.
Now we are looking to take it to the next level as in regards to functionality and user experience as well as giving clients access to branded web interfaces for self provisioning and user modifications and reporting.
What we are after from the winning bidder is a turnkey solution including training etc for our staff as well as full product description, user guides admin guides and how tos for end customers. These will need to be branded as ours etc.
Below is what we see what we will need however we are more than happy to listen to recommended solutions if you have done this before or believe we are missing something you can give us that will help.
We will also look to enter an arrangement for ongoing support and customisation etc.
The solution needs to do the following requirements.
Two separate sites
We will provide all required hardware upon your recommendation
Each site must be redundant, ie clustered.
LCR between sites
Legal Intercept support
Must be able to have unique configuration for individual organisations, multi tenant
Must be able to support SIP handsets
Must be able to link to other clients PBX like Asterisk, as well as allowing us to connect to other Service providers for call hand offs.
Ideally support h.323 handsets
Features below
After Hours
Offers everything from emergency transfer, after hour auto
attendant, simultaneous calling, sequence calling and voice
alert.
Voice Alert
Callers message is recorded and instantly delivered to
designated email addresses during busy calls, ring no answer
(RNA) and missed calls.
Reporting
Precise and informative reports detailing call statistics etc.
Simultaneous Calling
Multiple phones ring at the same time, for example your
office, mobile and car phone ring at the same
time till the first one is answered.
Sequence Calling
Multiple phones ring in sequence, for example, office rings
5 times (not answered) then calls the salesperson, 5 rings
(not answered) then calls the manager, 5 rings
(not answered) and so on.
Recording Calls
All inbound call conversations are recorded. These calls are
stored on file for 60 days. Note: there is a legal obligation to
advise customers that the call is being recorded which would
be announced during the greeting prompt.
SMS Messaging
Ability to send bulk or single messages at a specified
date and time. With Outlook Integration.
MMS Messaging
Ability to send bulk or single messages using rich media
content such as video, music clips, voice recording or
animations at a specified date and time.
Message Prompt
Professional message prompts that answer the call during
business hours, after hours and busy times.
Prompts also used for promotional announcements, special
offers, business tag line or jingles.
Auto Attendant
Press 1, Press 2, Press 3 etc, provides an automated direct
link to relevant staff or departments.
Call Forwarding
Allows a call to be continuously directed to an answer point.
Fax via Email
Incoming faxes received via email which allows for easy
storage. Save on paper and save on line rentals.
Web Portal User Side
Web portal must provide at minimum.
Easy user control of above features
Listen to call recordings
Record messages for use with auto attendant, prompts, etc
Send and receive SSM/MMS
Control call forwarding
Change call configuration for simultaneous and sequence calling
Full call reporting for end user including summary of call charges based on back end call cots configuration
Ability to only see their extension or portion of multitenant solution
Auditing on all changes
Web Portal Admin Side
Full reporting
Full administration
Multi level admins
Multiple admins
Auditing on all changes
Posted In:Audio ServicesUser Interface / IA |
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